Returns & EXCHANGES

At Vasthraveda, we strive to ensure that every order reaches you in perfect condition. Please read our policy carefully before placing an order.

Eligibility for Return & Replacement

Returns and replacements are accepted only under the following circumstances:

  • The product received is damaged.
  • An incorrect product has been delivered.
  • The product has been damaged during transit.

We do not accept returns or replacements for:

  • Size-related issues.
  • Change of mind.
  • Personal preferences regarding color, design, fit, or fabric.
  • Any reason other than those mentioned above.

Mandatory Unboxing Video

To be eligible for a return or replacement, customers must record a complete, uninterrupted unboxing video from the moment the sealed package is opened.

The video must clearly show

  • The unopened parcel.
  • The unboxing process.
  • The product received.
  • Any damage, defect, or incorrect item received.

Claims submitted without a proper unboxing video will not be accepted.

Reporting an Issue

Any issue regarding a damaged or incorrect product must be reported within 24 hours of delivery along with the unboxing video and relevant photographs.

Refund Policy

Refunds will be issued only if the same product is unavailable for replacement. In such cases, the refund will be processed through the original payment method.

Final Decision

Vasthraveda reserves the right to verify all claims and make the final decision regarding return, replacement, and refund requests.